About the founder

CREATING CUSTOMER EXPERIENCE WITH YOU

"My vision is to transform customer service around the world." - Nicholas Chan

- High-End Customer Service Training
- Retail Sales
- B2B Training
- Personal Development 

What will you gain from our collaboration?

-CEOs and managers will take their companies to the next level, by applying the high-end training and established resources.

-Profit from 20 years of expertise in the topics of communication, sales, customer service, and personal development.

-From Hong Kong Kong to Austria, Nicholas incorporated skills and experience from various industries. 

-Consulting and cooperating with top leaders in the industry. Deluxe Institute stays up-to-date for you giving you the edge.

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(Decision-makers only)

Nicholas Sebastian Chan at Hong Kong Watch Fair

International Experience

Business developer at numerous trade fairs and networking events in Hong Kong and Austria. Meeting hundreds of CEOs, companies and business people from all around the world.

Luxury Sales and Service

Knowledgeable and experienced in the Luxury Retail Sales with High-End Watches and Jewellery. Especially providing service to High Networth Individuals.

Nicholas Sebastian Chan giving retail customer service and sales training

Training on-site

Training and speaking at companies, conferences, and universities about customer experience, customer service, professional image and appearance, and business professionalism.