About the founder

CREATING CUSTOMER EXPERIENCE WITH YOU

"Over the years, I have learned that customers create a bond with companies and brands by way of being treated and the distinctive feelings ignited within them. I provide you with the professional tool kit to create those feelings and memories that we call: Customer Experience" - Nicholas Chan

 

High-End Customer Service Training - Retail Sales - B2B Training - Personal Development 

 

CEOs and managers will take their companies to the next level, by applying the high-end training and established resources.

Profit from 20 years of expertise in the topics of communication, sales, customer service, and personal development.

From Hong Kong Kong to Austria, Nicholas incorporated skills and experience from various industries. 

Consulting and cooperating with top leaders in the industry. Deluxe Institute stays up-to-date for you giving you the edge.

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(Decision-makers only)

Nicholas Sebastian Chan at Hong Kong Watch Fair

International Experience

Business developer at numerous trade fairs and networking events in Hong Kong and Austria. Meeting hundreds of CEOs, companies and business people from all around the world.

Nicholas Sebastian Chan selling luxury watches

Luxury Sales and Service

Knowledgeable and experienced in the Luxury Retail Sales with High-End Watches and Jewellery. Especially providing service to High Networth Individuals.

Nicholas Sebastian Chan giving retail customer service and sales training

Training on-site

Training and speaking at companies, conferences, and universities about customer experience, customer service, professional image and appearance, and business professionalism.